Maintenance Notice - at
Forthcoming Events


Past Events 

November 2017
A potential disk failure on one of our SME web servers has been identified by our technicians at UK Fast which will result in an emergency maintenance window 7- 8pm this evening (Thursday 9th November 2017). The server will be offline for the duration. Please accept our apologies for any inconvenience if the hosting of your website is briefly interrupted during this essential maintenance window.

May 2017
Our mail services are once again running smoothly following the recent upgrade work. Anti-spoofing validation protocols such as SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) are now fully implemented.

May 2017
Until our new mail service is fully configured, some non-deliveries may be experienced, mainly those sent to major providers such as HotMail, GMail, and Yahoo. We anticipate this work being completed within the next 72 hours. Please accept our apologies for this inconvenience. 

December 12 2016
Rackspace will be performing a non-disruptive maintenance to our Linux patching infrastructure in our LON3 data centers between 13:00 - 18:00 GMT, December 12, 2016. During this maintenance, customers may experience the inability to connect to the update servers for short periods of time. We have taken precautions in preparation for this maintenance and do not anticipate any disruption to customer environments. 

Sunday Sept 4th
Rackspace will be upgrading our Cisco ASA Firewall device(s). The work will be taking place on the affected devices at the dates and times below - this 1hour maintenance window will include a service interruption lasting no longer than 30 minutes. 

Friday, October 23rd beginning approximately at 8:00PM CDT and ending no later than 4:00AM CDT on Saturday, October 24th 2015. Rackspace will be performing maintenance on the database to perform a necessary database upgrade. Some support services will not be available during this period.

10pm Friday 30th October to 4am on Saturday 31st October 2015. Cloud services will be interrupted whilst cloud infrastructure is physically relocated to an alternative Data Centre. RackSpace's maintenance window for this activity is from 10pm on Friday 30th October and ends on 4am on 31st October. During this window, cloud hosting and related services will be unavailable - please accept our apologies for the inconvenience.


Recently Completed Events.

Predictive Failure to Drive - resolved.
One of our 146 HDDs had been predicted to fail and has now been hot swopped. The Raid-1 array replacement drive has automatically rebuilt (01:00 on 06.05.15) and there was no interruption to the hosting service.

Sophos A/V Upgrade 09.06.15

During this scheduled update some services may experience momentary disruption pending reboots when the Sophos updates occur.

About our Maintenance Events

If we expect a maintenance event to cause service disruption we will use reasonable efforts to post advance notice of the maintenance. For example, if we have to remove a system element to perform maintenance, we will transfer the system to a redundant element to minimize downtime, but there may be some downtime while the system transfers to the redundant element.

If maintenance is urgently required, we may not be able to give much, or any, advance notice; for example, we may need to install critical security updates or replace failed system components.

Best wishes, The Phenom Team